NetBet Privacy Policy

Your privacy matters to NetBet. This policy explains what personal data we collect, why we collect it, how we use it and what rights you have under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect

When you register or use NetBet, we may collect the following types of information:

• Name, date of birth and contact details (email address, phone number, postal address)
• Account login credentials and security information
• Payment details — card numbers are processed by our PCI-compliant payment partners and not stored on our servers
• Betting history, transaction records and account activity
• Device information, IP address and browser data collected automatically when you visit our site
• Responses to any surveys, promotions or customer service interactions

How We Use Your Data

We use the information we hold to fulfil our contract with you, including processing bets and payments, verifying your identity (as required by UK law) and managing your account. Beyond that, we use data to:

• Comply with our UK Gambling Commission licence obligations, including anti-money-laundering checks and responsible gambling monitoring
• Improve the NetBet platform and personalise the experience
• Send you relevant promotional communications (where you have consented or where we have a legitimate interest)
• Detect and prevent fraud or suspicious activity

Cookies

NetBet uses cookies to keep you logged in, remember your preferences and understand how visitors use our site. You can control cookies via your browser settings. Disabling certain cookies may affect how the site functions.

Sharing Your Data

• We share data with payment processors, identity verification providers and fraud prevention agencies where necessary
• We may disclose information to regulatory bodies, law enforcement or courts when legally required
• We do not sell your personal data to third parties for marketing purposes

Your Rights

Under UK GDPR you have the right to access, correct, delete or restrict processing of your personal data. You may also object to processing based on legitimate interests and request a copy of your data in a portable format. To exercise any of these rights, contact us at [email protected]. If you believe we've handled your data incorrectly, you can lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Data Retention

We retain account data for a minimum of five years after account closure, in line with our regulatory obligations. Some records may be kept longer where required by law.